The most successful e-commerce sites have one thing in common: unparalleled customer service. You know how important your call center is to the success of sales – Catalytic Catalog™ reduces the burden on your customer service representatives (CSR’s) by providing:
Self-service customer accounts where customers can access information such as opt-in profiles and order status.
Automatic email communications that are triggered at key points in the buying process such as order confirmations and shipping notices.
Easy-to-use administrative access that your CSR’s can use to view and edit customer accounts to assist them with any customer service function.
Customer service forms that lead to a unified inquiry management tool that queues inquiries from all sources and assigns a status to the inquiry such as “open”, “pending” and “closed”.
And more.
In addition to built-in functions in the platform, Catalytic Catalog can be integrated with other customer service software such as LivePerson. We have integrated LivePerson with Catalytic Catalog sites with outstanding results. Some of the features include:
Real-time chats with your visitor using multi-media text chat – no client software required.
See all the visitors on your site, which Web site they are coming from, which page they are visiting.... All in real time.
Fully integrated co-browsing solution enables your CSR's to see site visitor's shopping carts and forms.
Customer Survey (Pre-chat, Exit and Offline)
Visitors clicking from a search engine result are highlighted in the software.
View the transcripts of your chats including the survey responses and the visitor navigation path.
Canned answers save time using pre-written Canned Answers and pre-specified HTML pages.
CSRs can navigate between chats, answering incoming chats faster and more efficiently.
